Do you own or rent this house/flat/bungalow?
How well does the Housing Executive score
Provision of housing advice?
Convenience of local offices?
Professional standards of staff?
Friendliness of staff?
Designing good quality houses?
Caring for the environment?
Providing accommodation for the homeless?
oviding accommodation for
low income families?
Re-housing families forced out of their home?
Providing grants for home renovation?
: Maintaining and repairing Housing Executive homes?
: Have you had contact with NIHE in last 2 years?
: Have you had phone contact with NIHE in last 2 years?
: Last time, was call answered quickly?
: Were staff polite or rude?
: Were you aware of name of person dealing with you?
: Was your query dealt with promptly?
: Were you able to contact the right person?
Reason(s) for contacting Housing Executive
over the past 2 years ...
: Applying for a grant?
: Advice on energy conservation
: Housing maintenance or repair:
: Finding accommodation?
: Housing benefit enquiries?
: House transfer or exchange?
: Rent payments?
: Advice on housing?
: Was grant for yourself, or someone else?
: Was person a relative, friend or a client?
: What was your main source of information on the grant?
: How easy was it to understand how the grant system operates?
: Did you apply for a grant?
: What was the outcome of your application?
: How efficiently did the NIHE deal with your grant application?
: What type of grant were you applying for?
: Did you apply for NIHE or Housing Association accommodation?
: Do you think that Housing Associations provide a better standard
of rented accommodation than NIHE?
: Are you or were you on a waiting list?
: How long were/have you been on the NIHE waiting list?
: How long were/have you been on the Housing Association waiting list?
: Are you still on the waiting list?
: Were you found accommodation as a result?
: Did you find accommodation another or did you stay where you were?
: How would you rate the efficiency of the service you received?
: Are you aware that the NIHE offer their tenants discounts to allow
them to buy their own homes?
: Do you feel that NIHE should be selling their houses at a discount
Is the discount too high or too low?
: Have you ever bought your own NIHE home?
: When did you buy your NIHE home?
: Have you since sold the property?
: Was it a wise decision to buy your NIHE home?
: What is the main advantage of owning your own home?
: What is the main disadvantage of owning your own home?
: Do advantages of owning your own outweigh the disadvantages?
: Are you aware that NIHE is the Energy Conservation Authority for
: Did you know that Energy Efficiency Advice Centres provide free
advice on saving energy?
: Have you used Energy Efficiency Advice Centres?
: What is the principal heat source for your home?
Have you seen any advertising or promotion
recently for ...
: Saving Energy?
: Cavity wall insulation?
: Lower energy light bulbs?
: Heating controls?
: Loft insulation?
: Should NIHE policy be to encourage mixed religious in housing estates?
: How would you describe the religious mix of this area?
: Would you be prepared to live in a mixed religion area?
How well run is the DHSS in Northern Ireland?
How well run are Hospital Trusts in Northern Ireland?
How well run is the Department of Education in Northern Ireland?
How well run is the Northern Ireland Housing Executive?
How well run is the Department of the Environment in Northern Ireland?