We hope that our website contains the information you are looking for and is easy to find. However, we also understand that sometimes this is not the case, and there may be times when users will get frustrated with not being able to find what they are looking for.

In order to help you make the best use of the ARK site, please look at the following sources of help:

• Direct Help Lines - a list of the contact details and responsibilities of the key people who may be able to answer your questions.
• Feedback - a way of letting you have you say: complaints, suggestions (constructive ones please!) and praise can be vented from this page.